Terms of Service
Last updated 19 July 2026
1. What UniQuote is
UniQuote (by Multifacture, UK) is software that lets manufacturing businesses (“workshops”) run instant-quote storefronts, take orders, manage production, work with other workshops, and connect their own business tools. By creating an account or buying through a workshop’s storefront you agree to these terms.
2. Accounts
Keep your login private and your details accurate. A workshop owner may add team logins and controls what each can access; the owner is responsible for their team’s use. We may suspend accounts that break these terms, attack the platform, or break the law.
3. Fees
Workshops pay a monthly (or annual) subscription for their plan, optional add-ons such as team seats, and a small platform fee on sales made through the quote engine — current prices are always on the pricing page. Subscriptions are billed by Stripe and can be cancelled any time (paid periods run to their end; past-due accounts drop to read-only until billing is fixed).
4. Payments — who pays whom
UniQuote never holds anyone’s money in transit. Customers pay workshops through the workshop’s own payment account (e.g. its own Stripe). Money between workshops on network jobs, and between workshops and their collaborators, is settled directly between those businesses — UniQuote records who invoiced and who paid, but is not a party to those transactions, doesn’t escrow them, and doesn’t arbitrate them. Each sale is a contract between the buyer and the workshop, not with us.
5. Your content
Workshops and their customers own what they upload (designs, files, product photos, prices). You give us the licence needed to host, process and display it to run the service — nothing more. Don’t upload content you have no right to, anything unlawful, or malware. We may remove content that breaks these terms.
6. The workshop network & integrations
Connections between workshops are consensual, and what one workshop promises another (quality, price, deadlines) is between them — the platform provides the rails: statuses, tracking, dispute flags and settlement records. Third-party integrations (Stripe, Shopify, Xero, QuickBooks, Etsy, AI providers) are subject to those providers’ own terms; connect them at your choice.
7. Service, warranty, liability
We work hard to keep UniQuote fast, secure and available, but it is provided “as is” — no guarantee of uninterrupted service. To the fullest extent the law allows, our liability for any claim is limited to the fees you paid us in the twelve months before the claim; we are not liable for indirect losses (lost profits, lost data beyond our reasonable backups, disputes between workshops or with their customers). Nothing limits liability that cannot legally be limited.
8. Ending things
You can close your account whenever you like (export your records first — built-in exports exist for exactly this). We can end or suspend service for breach of these terms with notice where practical.
9. Changes & law
We may update these terms; material changes will be dated here and emailed to account holders. These terms are governed by the law of England and Wales, and its courts have jurisdiction. Questions: contact@multifacture.co.uk.